Payment Terms

Payment
terms.

Sous Chef earns 15% of net delivery sales from the Sous Chef brands your kitchen runs. There is no setup fee, no monthly subscription and no minimum. If a brand sells nothing in a month, you owe nothing for it.

The revenue share

Sous Chef's fee is 15% of net delivery sales from every Sous Chef brand that your restaurant operates. Your restaurant keeps the remaining 85% and pays for its own ingredients, packaging, staff and kitchen costs.

The revenue share applies only to Sous Chef brands. It never applies to your restaurant's own menu, your own brands or your dine-in, takeout or catering sales.

What net delivery sales means

Net delivery sales are the food and beverage sales of Sous Chef brand orders after the following deductions:

  • Delivery-platform commissions, marketplace fees and payment-processing fees charged to the restaurant.
  • Customer refunds, cancellations and order-error adjustments charged back to the restaurant.
  • The restaurant-funded cost of promotions, but only for promotions that both Sous Chef and the restaurant approved in writing.

Sales tax and courier tips are not part of net delivery sales. Net delivery sales usually match the payout line for Sous Chef brands on your delivery-platform payout report.

How money moves

  • Customers pay the delivery platform for each order.
  • The delivery platform pays your restaurant directly, on the platform's normal payout schedule.
  • Early each month, Sous Chef sends a statement for the previous calendar month.
  • Your restaurant pays the statement by wire to Sous Chef's Mercury business bank account.

Sous Chef never collects customer payments and never holds your platform payouts.

Monthly statements

By the third business day of each month, your restaurant gives Sous Chef the previous month's delivery-platform payout reports for Sous Chef brands, either as exports or through read-only reporting access.

By the fifth business day of each month, Sous Chef sends a statement listing each brand's gross sales, deductions, net delivery sales and the 15% revenue share owed.

Paying Sous Chef

Payment is due within 15 days of the statement date, by wire or ACH transfer to the Sous Chef account at Mercury shown on the statement.

Sous Chef will never change its bank details by email alone. Before your first payment, and before paying to any new account, confirm the account details with Sous Chef by phone. If an email asks you to pay a different account, do not pay it and contact Sous Chef.

Card payments and checks are not accepted.

Late payments

Unpaid balances accrue a late charge of 1.5% per month, or the highest rate allowed by law if that is lower, from the due date until paid.

If a balance is more than 30 days past due, Sous Chef may pause the restaurant's Sous Chef brands after giving written notice. Brands resume once the balance is paid.

Corrections and disputes

If you believe a statement is wrong, tell Sous Chef in writing within 30 days of the statement date and pay the undisputed amount by the due date. Both parties will work in good faith to resolve the difference within 30 days.

Refunds and platform adjustments that arrive after a month has closed are credited or charged on the next statement.

Records and review

Your restaurant keeps delivery-platform reports for Sous Chef brands for at least two years. Sous Chef may review those records once a year with ten business days' notice. If a review finds that the revenue share was underpaid by more than 5% for any month, the restaurant pays the shortfall and the reasonable cost of the review.

Taxes

Each party is responsible for its own income taxes. The restaurant is responsible for any sales tax on its orders that the delivery platform does not collect and remit. The revenue share is a fee for services and does not include sales tax.

When a partnership ends

After a partnership ends, Sous Chef sends a final statement covering sales through the last day the brand was live, including late refunds and adjustments. The final statement is due on the normal terms.

Example: one $10 main

  • Menu price, one main$10.00
  • Platform commission, example 25%−$2.50
  • Net delivery sales$7.50
  • Sous Chef revenue share, 15%−$1.13
  • Ingredients, packaging and incremental labor, average main (estimate)−$2.70–$4.75
  • Kept by the restaurant before overhead$1.62–$3.67

Illustrative only. Platform commission depends on your platform and agreement, and costs depend on your suppliers and labor. Sous Chef does not guarantee orders, sales or profit.