FAQ
Questions,
answered.
96 answers for restaurants, delivery platforms and customers: how Sous Chef works, operations, costs, food safety, allergens and delivery. Honest answers, no promises.
General
What is Sous Chef?
Sous Chef creates delivery-first restaurant brands and the complete operating documentation to run them inside existing restaurant kitchens. A restaurant adds one Sous Chef brand as an additional delivery storefront, cooked by its own team on its own equipment.
How does it work?
Sous Chef matches your restaurant to the one brand built for the kind of kitchen you already run. You receive the menu, recipes with exact portions, prep and service instructions, packaging and quality standards, allergen documentation and cost estimates. Sous Chef sets up the storefront with the delivery platform, subject to the platform's approval. You buy the ingredients, cook the orders and hand them to the delivery courier.
What is the launch model?
One restaurant, one Sous Chef brand. A restaurant does not need to run several brands. The seven brands form a portfolio so that different restaurants can each host the brand that fits their kitchen.
Why only one brand per restaurant?
One brand keeps training, inventory, prep, menu management, quality control and packaging simple, lowers operating risk and gets a restaurant live faster.
What are the seven brands?
LA BURRITO (burritos), Jackpot Wings (wings), Jade Noodle (wok noodles), The Egg Company (breakfast), BC Bowls (rice bowls), Cold Mountain Subs (toasted subs) and Mahjong Coffee (bánh mì and Vietnamese iced coffee).
Is this fine dining?
No. The recipes use fine-dining flavor discipline, balancing salt, acid, fat, umami, sweetness, heat, texture and aroma, with ordinary, inexpensive restaurant ingredients.
For Restaurants
Do I need another kitchen?
No. The brand runs from your existing kitchen.
Do I need another employee?
Not necessarily. Each brand is designed to be run by your existing team where you have spare capacity. Whether you need more hours depends on your order volume and how busy your kitchen already is; each brand page shows estimated hands-on minutes per order so you can judge.
Do I need to hire a chef?
No. The recipes are written for a working line cook, with exact portions and step-by-step instructions.
How much does it cost?
Sous Chef earns 15% of net delivery sales from its brand, meaning sales after platform commissions, fees and refunds, invoiced monthly and paid by wire. There is no setup fee, subscription or minimum. Your own costs are the launch costs shown on each brand page (initial ingredients, packaging, labels and training, typically a few hundred dollars) and the ongoing cost of ingredients, packaging and labor per order.
Why is my restaurant matched to a different kind of food?
Sous Chef looks for kitchens that already have the equipment and most of the ingredients for a brand in a different category. That way the new storefront reaches customers who were not ordering from you, instead of competing with your own menu.
How much prep does it add?
It depends on the brand. Each brand page lists every batch recipe with its yield and time, and estimated hands-on minutes per order. Most brands add under an hour of batch prep on a typical day.
How much storage do I need?
Each brand page lists its storage requirement. Typically it is a few third-pans of refrigerated space for prepped components plus dry storage for packaging.
What equipment do I need?
The equipment your kitchen probably already owns for its own menu. Each brand lists required and optional equipment; for the best-fit host restaurant, the new equipment required is none.
Can I use my existing suppliers?
Yes. You buy ingredients from your normal suppliers. Check every purchased label for allergens.
Can I use my existing staff?
Yes. The brand is designed for your existing team.
Who buys the food?
Your restaurant does, on your normal supply accounts.
Who cooks the food?
Your restaurant's kitchen team, following the Sous Chef recipes and standards.
Who handles food safety?
Your restaurant. Sous Chef provides recipes, instructions, allergen information and quality standards; your restaurant remains responsible for local health code, food temperatures, hygiene, cross-contact prevention, storage, sanitation and your approved food-safety procedures, including HACCP where it applies.
Who handles allergens?
Sous Chef documents the allergens designed into each recipe. Your restaurant verifies purchased ingredients and prevents cross-contact in its kitchen.
Who handles customer complaints?
Complaints arrive through the delivery platform. Your restaurant handles order accuracy and food quality issues as it does for its own menu; contact Sous Chef about recipe, menu or brand questions.
Who handles refunds?
Refunds are handled by the delivery platform under its own policies. Refunds reduce net delivery sales, so they also reduce the Sous Chef share.
Who sets the menu price?
Sous Chef sets the brand's menu prices: mains $10, sides $3, Jackpot Wings 9 for $10. Talk to Sous Chef if your market needs different pricing.
Can I modify the menu?
Not on your own. The menu is the brand. Ask Sous Chef about changes, which keeps the brand consistent across restaurants.
Can I substitute ingredients?
Only approved substitutions. Some are built in, such as chicken thigh for pork in the Al Pastor. Any other substitution needs Sous Chef review, because it can change the flavor and the allergen information.
What if I run out of an ingredient?
Turn off only the items that need it on the delivery platform, and turn them back on when you restock. Do not pause the whole brand.
What if I cannot fulfill an order?
Follow the delivery platform's process for cancelling or adjusting an order, then tell Sous Chef if it keeps happening so the menu or the hours can be adjusted.
How quickly can I launch?
The kitchen work can be ready in days: stock ingredients, train, run test orders. The storefront timeline depends on the delivery platform's approval and setup, which Sous Chef cannot guarantee.
How much training is required?
Typically 1 to 4 staff hours, depending on the brand, plus test orders. Each brand page lists its training requirement.
How much does packaging cost?
Estimated packaging for a main ranges from about $0.15 for a foil-wrapped burrito to about $0.85 for a bowl with lid, bag and utensils. Each item shows its packaging range.
How much does each order cost?
Every item shows an estimated range for ingredients, packaging and incremental labor, and the total variable cost. Across the seven brands, a $10 main carries an estimated $1.75 to $6.90 of variable cost, depending on the item and your prices.
How should I calculate profitability?
Start with the menu price. Subtract ingredients, packaging and incremental labor to get contribution before platform fees. Then subtract your delivery-platform commission and fees, refunds, and the Sous Chef share. Re-cost with your own invoices and your own labor rate. Sous Chef's numbers are planning estimates.
Does Sous Chef guarantee orders?
No. Orders depend on local demand, platform placement, pricing, ratings and execution.
Does Sous Chef guarantee profit?
No. Results depend on local demand, order volume, restaurant capacity, labor, ingredient costs, platform fees, menu pricing, waste and execution.
Can I start with one brand?
Yes. That is the launch model: one restaurant, one Sous Chef brand.
Can I add another brand later?
Possibly, once the first brand runs well, but it is not the launch model and Sous Chef will only suggest it where the kitchen clearly has room.
How does Sous Chef get paid?
Sous Chef earns 15% of net delivery sales from its brand, meaning sales after platform commissions, fees and refunds, invoiced monthly and paid by wire. There is no setup fee, subscription or minimum.
Do delivery platforms pay Sous Chef directly?
No. Platforms pay your restaurant on their normal schedule, and Sous Chef invoices its share once a month.
Operations and Capacity
What if my kitchen is already busy?
Choose hours when you have spare capacity, and use the delivery platform's tools to pause the storefront or limit items when the line is full. The brand is designed around quiet capacity, not to compete with your busiest hour.
What if I get too many orders?
Pause the storefront or turn off items using the platform's tools while you catch up. Quality comes first.
Can I pause the virtual restaurant?
Most delivery platforms let a restaurant pause a storefront. The exact controls depend on the platform and how the storefront is configured; Sous Chef does not control them.
What happens during peak periods?
Your restaurant decides. Many partners run the brand outside their own peak, or pause it during a rush.
Can I set order limits?
Some platforms offer order throttling or preparation-time settings. Availability depends on the platform and your account; Sous Chef will help you find what yours offers.
Can I temporarily disable an item?
Yes, on the platform, where the platform supports it. Turn off only the affected item.
Can I run the brand only during certain hours?
Yes, where the platform lets you set storefront hours. The Egg Company, for example, suits breakfast and lunch hours only.
How much prep does a typical day take?
Each brand lists its batch recipes with yields and times. Most need under an hour of batch prep for a typical day.
Are there shared ingredients between brands?
No sharing across brands is required, because each restaurant runs one brand. Within a brand, ingredients are shared across its six items to keep inventory small.
Costs and Economics
What is food cost?
The cost of the ingredients in one portion: every ingredient's portion quantity multiplied by its unit price. Sous Chef shows it as a low-to-high range.
What is packaging cost?
The container, lid or wrap and label for the item, plus the bag, napkins and utensils for the order. A side ships in the main's bag, so it carries only its own container.
What is incremental labor?
The hands-on minutes it takes to make one order, multiplied by an hourly wage. Sous Chef estimates it at $16 to $22 an hour. It is the extra labor the order adds, not your whole payroll.
What is contribution margin?
Menu price minus total variable cost (ingredients, packaging and incremental labor), shown in dollars and as a percentage of the menu price.
Are platform fees included?
No. The standard contribution estimate is before delivery-platform fees and before the Sous Chef share, unless a page says otherwise. Platform fees depend on the platform and your commercial agreement with it.
Can you show an example?
The average $10 main across the seven brands: ingredients about $1.90–$3.00, packaging about $0.25–$0.60, incremental labor about $0.50–$1.20, so total variable cost is about $2.70–$4.75 and contribution before platform fees is about $5.25–$7.30. Platform commission and fees, refunds and the Sous Chef share come out of that contribution. Illustrative estimate only.
How accurate are the estimates?
They are planning tools built from typical distributor prices, given as ranges. Actual costs vary by supplier, market, portion size, labor rates, waste, packaging and restaurant operation. Re-cost with your own invoices.
What does it cost to launch a brand?
Each brand page lists one-time launch costs: initial ingredient inventory, initial packaging, labels and print, and training. They typically total a few hundred dollars for a best-fit host restaurant that already owns the equipment.
Food Safety
Who is responsible for food safety?
The host restaurant. It remains responsible for local health code, food temperatures, employee hygiene, cross-contact prevention, storage, sanitation, its approved food-safety procedures and HACCP where applicable.
What does Sous Chef provide for food safety?
Recipes, preparation instructions, allergen information, operational documentation and quality standards.
Do the recipes include holding times?
No. Sous Chef does not publish holding times or holding temperatures. Follow your local health code and your restaurant's approved food-safety procedures.
How are proteins cooked?
To the internal temperature required by your local health code, verified with a calibrated thermometer.
Allergens
Are the menus allergy-safe?
No menu is described as allergy-safe. Every item lists what it contains, what it is designed without and what it may contain through cross-contact.
What are the menus designed without?
Every recipe is designed without dairy, sesame, peanuts and tree nuts. Some items contain wheat, egg, soy or mustard and say so.
What does "may contain" mean?
A purchased ingredient, such as a biscuit, bun or deli meat, can contain an allergen depending on the supplier, or shared equipment can introduce it.
What should a customer with an allergy do?
Contact the preparing restaurant before ordering. Do not rely only on the online ingredient information.
Delivery
How is the food designed for delivery?
Every item has a delivery target, packaging configuration and notes on sauce handling, crispness, heat retention and leak risk. Crisp items travel in vented boxes; wet components are drained; sauces are cooked onto the food rather than packed loose.
Do you guarantee delivery times or food temperature?
No. Food quality on arrival depends on delivery time, the courier and the packaging.
Who delivers the food?
The delivery platform's couriers, as with your own delivery orders.
For Delivery Platforms
How does Sous Chef work?
Sous Chef matches differentiated virtual restaurant brands to existing restaurants that already have the equipment, staff and operating environment to execute them, and provides the documentation to run them to a standard.
Does Sous Chef require new restaurants?
No. It uses existing, operating restaurants.
Does Sous Chef require dedicated kitchens?
No. Each brand runs inside an existing restaurant kitchen.
Who cooks the food?
The host restaurant's own kitchen team.
How are restaurants selected?
By type of kitchen, equipment, licensing, refrigeration, prep space and delivery capacity, reviewed before launch.
How are restaurants matched to brands?
Each brand names its best-fit, good-fit and poor-fit host restaurant types, based on the equipment and ingredients the kitchen likely already has. The strategy is category distance: a pizza or Italian kitchen hosts LA BURRITO, a Chinese or Korean kitchen hosts Jackpot Wings, a dinner-only kitchen hosts The Egg Company in the morning, and so on. Each host already has the equipment and most ingredients, and the brand is a different category from its own menu.
How are brands differentiated?
Each brand has its own cuisine, menu, flavor architecture, packaging and host type: burritos, wings, wok noodles, breakfast, rice bowls, toasted subs, and bánh mì with coffee.
How do you prevent obvious cuisine duplication?
Each brand is deliberately placed with a host whose own menu is a different category, so the virtual brand adds demand instead of duplicating or cannibalizing what the restaurant already sells. The seven brands also cover seven different formats.
How are restaurants trained?
With the brand's operating pack: recipes with exact portions, batch recipes, service steps, finishing and packaging standards and quality checks, plus test orders before launch.
How are menus standardized?
Every brand has exactly four mains and two sides, the same names, descriptions, prices and allergen information in every host restaurant.
How are recipes standardized?
Every item has exact portions, batch recipes with yields, and step-by-step preparation, assembly and finishing instructions.
How is quality controlled?
Every item has observable quality checks, and each brand has a quality-control checklist, delivery targets and packaging standards.
How are allergens documented?
Per item: contains, designed without, and may contain through cross-contact. Host restaurants verify purchased ingredients.
How is food safety handled?
The host restaurant is responsible under its local health code and approved procedures. Sous Chef provides recipes, instructions, allergen information and quality standards.
How are orders fulfilled?
The host restaurant receives, cooks and packs the order and hands it to the courier through the platform's normal flow.
Who handles customer service?
Order issues are handled through the platform with the host restaurant, as for its own menu. Sous Chef supports brand, recipe and menu questions.
Who handles refunds?
The platform, under its own policies.
How are unavailable items handled?
The host restaurant turns off only the affected item on the platform until it is back in stock.
How are menus updated?
Sous Chef updates the brand's menu, recipes and documentation centrally and tells each host restaurant what changed.
How quickly can a restaurant launch?
Kitchen readiness can take days; storefront timing depends on the platform's own approval and setup.
Can one restaurant operate multiple brands?
The initial model is one restaurant, one Sous Chef brand. A restaurant might add a second brand later where it clearly has capacity, but that is not the launch model.
Is Sous Chef partnered with Uber or another platform?
Sous Chef does not claim a partnership with, or approval from, Uber Eats or any other platform. The brands are designed for delivery-platform deployment, and storefronts are subject to each platform's own approval.
For Customers
What is Sous Chef?
Sous Chef creates delivery brands that are cooked by local restaurants.
Who makes the food?
A participating local restaurant kitchen, following Sous Chef recipes.
Where is my food prepared?
In the kitchen of the participating restaurant listed on your order.
Why is the restaurant name different?
The brand you ordered is a Sous Chef delivery brand. It is cooked by an existing local restaurant, whose name may appear on your order or receipt.
Are these delivery-only brands?
Yes. They are made for delivery and are not usually available for dine-in.
Are the brands real restaurants?
They are real menus cooked by real, licensed restaurant kitchens, without a separate dining room.
How are allergens handled?
Each item lists what it contains and what it is designed without. Food is made in a shared kitchen, so if you have an allergy, contact the restaurant before ordering.
Why does the food come from a different restaurant?
Sous Chef brands operate inside existing restaurants, so the order is made and handed off by that restaurant's kitchen.